FAQs
Do you ship to my country?
We ship to the following countries or regions:
United States and Canada,United Kingdom Australia and New zealand, Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, North Macedonia, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Ukraine,Hong Kong SAR, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Thailand, Vietnam
United States and Canada,United Kingdom Australia and New zealand, Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, North Macedonia, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Ukraine,Hong Kong SAR, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Thailand, Vietnam
How much is the shipping cost?
Shipping is depended on your chosen delivery method and country, and full price will be displayed at checkout.
-In the United States, orders with standard and express delivery methods will be delivered free of charge, while if you choose rush delivery, any order will cost you $9.99.
-In Europe, Australia and Canada, the standard freight is $15, and orders over $50 will be delivered free of charge.
-In Asian countries and regions, the standard freight is $7.99; Orders over $50 will be delivered free of charge.
-In the United States, orders with standard and express delivery methods will be delivered free of charge, while if you choose rush delivery, any order will cost you $9.99.
-In Europe, Australia and Canada, the standard freight is $15, and orders over $50 will be delivered free of charge.
-In Asian countries and regions, the standard freight is $7.99; Orders over $50 will be delivered free of charge.
How long does shipping take?
Shipping time might vary depending on location, shipment method and other factors.The duration of economical shipping is 3-8 working days, and the standard duration is 6-10 working days. Due to the uncertain factors of the COVID-19 epidemic, the duration of Transportation may be lengthened.
What forms of payments do you accepet?
You can select your preferred payment method at checkout.We accept secure payments methods as follows:
-PayPal
-Visa
-Mastercard
-American Express
-Apple Pay
-Saltum Sports E-Gift Cards
Note: additional exchange fee may apply if your currency is other than US dollars.
-PayPal
-Visa
-Mastercard
-American Express
-Apple Pay
-Saltum Sports E-Gift Cards
Note: additional exchange fee may apply if your currency is other than US dollars.
What's your return policy and process?
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
-If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
-Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
-To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
-Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
-Please note that customers are responsible for shipping costs of returned items.
-When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
-If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
-If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
-Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
-To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
-Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
-Please note that customers are responsible for shipping costs of returned items.
-When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
-If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.